There are many different types of Telemarketing Jobs. If you have not worked as a Telemarketer before, you will need to first be familiar with each of them and with the many types of Call Centre’s.
Your role as a Telemarketer will vary greatly from company to company and from industry to industry. Do you want to work in a large Call Centre or for a Small Business? Are you after great experience to allow for Career progression, or do you just need a job that fits in with your lifestyle?
Telemarketing as an industry can provide fabulous career progression. With the right skill set and telemarketing experience under your belt, you can progress to being a highly skilled and highly paid Telemarketing Manager. You can even become a Telemarketing Expert Consultant like me! There are so many call center’s operating and they all need specialised help at some stage. Start your career right and you can go a long way!
Types of Telemarketing Jobs
Business to Business (B2B)
This is where a business is marketing their product / service to other businesses.
When your prospective clients are Home Owners, Mums and Dads, the general public or a particular sector of the general public.
You will notice on this site that I only talk about Telemarketing.
Many Call Centres are Customer Service focused. These Call Centre’s may upsell products or services to existing clients, but do not usually make outbound calls.
Customer Service is definately an option if you are looking for a Call center role. It is not however my area of expertise and therefore not in the scope of my work here – which focuses purely on Telemarketing.
Types of Telemarketing Set-Ups
Telemarketing Room/ Outbound Call Centre
This is where you have a number of telemarketers working from the same place at the same time, usually led by a Team Leader or Manager.
Where a business hires a single telemarketer to increase sales. This telemarketer may work from home or from your office environment.
Telemarketing as part of a Sales Role
Where a Sales Person is doing their own telemarketing or prospecting to find prospective clients or to book appointments.
Telemarketing Job Hours
I always have telemarketers in for a maximum of 4- 6 hours a day.
I know this may not seem like much, but due to the type of work Telemarketing is, I have found that it is a rare person who can give their all for 8 hours a day.
The time of day of most shifts depend largely on the type of business and on the ideal client they want to talk to.
Telemarketing Hours for Business:
Normally any time during business hours. Often businesses will two shifts of telemarketers each week day of 4 – 6 hours per shift.
Telemarketing Hours for Residential:
4 – 8pm Monday to Friday and Saturday Morning are average times for these types of Call Centres to operate.
In NSW Australia (where I do most of my work) the hours you can tele-market ( according to regulations set by The Department of Fair Trading) are; Monday – Friday 9am – 8pm Saturday 9am -5pm Sunday and Public Holidays NO
Please look up the appropriate hours in your state or country if necessary, but when going for a job with a company, they will have taken care of the legal requirements themselves.